I have been annoyed about this for years. Even foreign-language movies had audio-descriptive subtitles instead of dialog only, and it really frustrated and distracted me.
Glad to see Netflix finally fix it… now that I already stopped using Netflix and never will use it again.
I agree that it’s a huge fuck up, my comment wasn’t in defence of the post office, just a related story :)
Whenever I have delivered code for a client it has always been in a way where the client has complete ownership of the code and can maintain it themselves later (or ask a different company that isn’t us to come do it) because that’s the only sustainable approach, and all companies should absolutely demand that all work done for them is done this way.