Hey everyone,

I just tried to contact my country’s social health insurance system via phone, and to not have to pay in queue you have to request them to call you back. For some reason they don’t get my number automatically and I have to type it in.

So, what’s the problem? Well, my phone won’t allow me to press “+” while in a call, which is required to type in the country code.

I was able to make the call by waiting in queue but I have to pay a bit of money for it. In case I have to make more calls, it would be nice to know if there was a fix for this.

Dialer is the default one (Google?), phone is Oneplus Nord 5, up to date in updates (software version CPH2709_16.0.5.1002).

I hope someone knows a fix for this. I can type in the plus symbol just fine outside of calls by long pressing “0”, but it just won’t work in a call.

  • dhork@lemmy.worldEnglish
    5·
    3 days ago

    As others have noted, the + doesn’t make a tone, but smartphones use it as shorthand for “use whatever international access code is necessary, based on where the phone is”. When I started traveling internationally, I found none of my contacts worked to call back to the US until I put the “+1” in all those numbers in my phone book. Then when I am home, the phone is smart enough to know it doesn’t need the international access code to call those contacts domestically.

    If your phone is from the same country as the service, you may not explicitly need the country code at all, and may just need to enter whatever is needed to call that number directly. For instance, the UK country code is 44. There is a leading “0” in printed phone numbers that you need to keep if you are dialing within the UK but need to omit when putting it in your phone with “+44”.

    • kuiskaaja@lemmy.mlOPEnglish
      31·
      3 days ago

      i know how international calling works.

      it said my number is invalid when i tried to type it in the local format, and told me to type in the international format, starting with the +

      • Redjard@reddthat.comEnglish
        1·
        3 days ago

        Have you tried just skipping the +?
        They probably don’t have anyone dialing local numbers, so maybe someone thought they were being smart and not starting on 0 means international.