This issue is not related to GenP but rather an in-app problem. Since we are not an extension of Adobe Support, we do not provide assistance for these types of issues, otherwise, such posts would overrun Lemmy and Revolt, shifting their focus away from GenP-related discussions.

As outlined in the GenP Guides and the GenP Setup, Troubleshooting, and Best Practices Guide, these issues fall outside our scope.

Premiere Pro & GenP

As you are using Premiere Pro, ensure that you have GenP v3.6.4 and have properly unpacked both Premiere Pro and After Effects before patching, as instructed in the GenP Guides. If done correctly, you should not experience issues with either app.

Error Code 87 Explained

• Installation Issue: Adobe’s support page lists Error 87 as “Another installer is already running,” meaning an active process is preventing installation.

• WinHTTP Error: “Failed to open WinHTTP Session. The parameter is incorrect (Error code 87)” suggests a secure connection issue, possibly due to misconfigured SSL/TLS settings or network protocols.

If both errors are occurring, Adobe apps may be struggling with installation conflicts and authentication errors.

Fixes for WinHTTP Errors (87, 12018)

• Reset WinHTTP: Run netsh winhttp reset proxy in Administrator Command Prompt.

• Enable TLS 1.2/1.3: Navigate to Internet Options > Advanced and verify these settings.

• Check Network & Proxy Settings: Disable VPNs/proxies and ensure Adobe servers are reachable.

• Test Connection: Run Invoke-WebRequest -Uri https://adobe.com/ in PowerShell.

• Update/Reinstall Adobe: Ensure Adobe apps are up to date or reinstall if needed.

If the issue persists, check Adobe forums, the Adobe Community, or the apps own Subreddits for known issues.

Log Files in Adobe Apps

While you are using Premiere Pro, other Adobe apps, such as Illustrator, After Effects, or Photoshop, can also generate log files in their respective project directories. If this issue is occurring across multiple Adobe apps, it may be due to a recent update affecting log storage behavior.

Additionally, Gude log files were a known issue in Illustrator and possibly other apps. Users reported these logs being created every time they open or save a file, especially after updates.

Adobe’s Suggested Fixes:

Adobe acknowledged and patched this issue in 2022 with users required to update to v27.3.1.

Otherwise, you can disable Automatic Proxy Detection as follows:

• Go to Control Panel > Internet Options > Connections > LAN Settings → Uncheck “Automatically detect settings”.

• Go to Windows Settings > Network & Internet > Proxy → Turn off “Automatically detect settings”.

For more details, check out discussions on Adobe Community here or here.

If all else fails, rollback to a previous version. If the issue started after an update, reverting to the previous version may help.

Same here, not sure what’s going on. I’m also getting .prin files alongside them (which I think are for the new Media Intelligence thing, but still seem to clutter up the project folder more). If they’re normal and needed files, I’m not sure if we could move/organise them to a different folder instead. If not now, hopefully one day 🤞